Questions, answered.
Rates, tracking, customs, accounts and delivery times — everything shippers ask us most.
Use the quote form — origin, destination, weight and contents. A logistics expert replies with an exact rate, usually within hours. No sign-up required.
Enter your tracking number on the tracking page. You'll see booking, collection, customs, linehaul and delivery scans — updated automatically at every checkpoint.
Yes — every cross-border shipment includes documentation, filing and clearance by our in-house brokerage team across 190 countries. Standalone brokerage is available too.
Dangerous goods, lithium batteries outside UN packaging, cash, live animals and country-specific restricted items. Unsure about your goods? Ask us before booking — we'll confirm in writing.
Standard Express runs 2–5 business days on major Asia Pacific lanes; Saver runs 4–8 days at a lower rate. Remote destinations and customs inspections can add time — your quote always states the expected transit.
No. One-off shipments just need a quote. A business account pays off from around ten shipments a month with volume pricing, integrations and a named support team.
Our C2B returns service collects from your customer's door and consolidates returns on scheduled linehauls — with the same tracking as outbound shipments.
Contact us with your tracking number and our team traces it the same day. Every shipment includes liability cover, with enhanced cover available for high-value goods.